FAQ

What safety and hygiene measures have been put in place?
You will find the full details of our safety and hygiene measures here:  https://www.spaovarium.com/en/covid-19-measures/  
Do you require a vaccination passport-QR code to come to Ovarium?
The vaccination passport will not be required in spas in Quebec.
What are your hours of operation?
We are open every day from 8:30 AM to 10:30 PM.   
What should I bring with me to my appointment?
***COVID-19 update   In accordance with public health recommendations, sandals, hair dryers, hand cream, hair styling products and hot teas are not currently offered in order to decrease the risk of coronavirus transmission.   We will continue to provide shampoo, conditioner, soap, towels and bathrobes for clients taking showers with us.   Suggestions of items to bring for your visit:   Sandals, water bottle, thermos with your favourite herbal tea   For floatation bath appointments or if you’d like to take a shower: Hair dryer, styling products, contact lens solution and container   If you don’t have sandals, we will provide you with disposable shoe covers. You may purchase bottled water and nuts on site.

Can you eat at Ovarium?
You are welcome to bring a small snack if you so desire.  You may also purchase nuts on site.
What is the origin of the name Ovarium?
The name Ovarium was inspired by our original ovum-shaped floatation tanks which are still in use today.
Is the water in the floatation tanks changed between each client?
After each floatation session, a water treatment procedure that is equivalent to a three hour standard swimming pool treatment is performed.   In addition to the filtration process, our water is purified using hydrogen peroxide (H2O2).   Finally, to augment the purification effects of the peroxide, the water is treated with ultraviolet light during the filtration process. Water analysis is undertaken daily in order to optimize water quality.  Water and bath hygiene procedures are done in between each client. To learn more: https://www.spaovarium.com/en/treatments-services/floatation-baths/water-quality-2/
What is Epsom Salt and what are its benefits?
Epsom salts are a magnesium sulfate compound.  There are over 2000 cups of Epsom salt in each floatation tank which helps you to float effortlessly!  The salt also makes the water silky and doesn’t dry the skin out like sea salt does.  

Although the research isn’t conclusive, many benefits have been attributed to the use of Epsom salt in baths:  it is very soothing and helps to relax muscular tension and decrease inflammation

Is there iodine found in the floatation tanks?
Epsom salt does not contain iodine. It is therefore perfectly safe for those with iodine allergies.
Are there any contraindications (allergies or otherwise) to using the floatation tanks?
There are no contraindications to using the floatation tank, however, irritated skin or wounds can be more sensitive to Epsom salt.  It is thus recommended that you don’t float if you have a major wound or rash or if you’ve recently received a piercing or tattoo.   In the case of very minor irritations or wounds, the application of petroleum jelly will serve as a protective barrier and allow you to float comfortably.    We use hydrogen peroxide in the water purification process.  If you are allergic to hydrogen peroxide, it is not recommended to use our floatation tanks.
If I have freshly colour-treated hair will it be affected by the floatation bath?
To find out if you can float without affecting your hair colour, try this test at home.  Take a shower and look at the colour of the runoff water. If it’s clear, you can float!  If it’s not, then wait until you’ve washed your hair a few more times first.
I have a new tattoo. Can I still float?
Floating is not recommended immediately after receiving a new tattoo.  The skin in the tattooed area is very sensitive and may sting if in contact with the Epsom salt solution.  In addition, the colour of the new tattoo may be diluted. We recommend waiting 4 to 6 weeks after any tattooing before using our floatation tanks.  Better yet, ask your tattoo artist!  
I have a new piercing. Can I still float?
Floating is not recommended immediately after receiving a new piercing.  The area surrounding a new piercing is very sensitive and may sting if in contact with the Epsom salt solution. We recommend that you ask your piercing artist when they think you will be able use our floatation tanks.
Are your massage therapists professionally trained and licensed?
All of our massage therapists have received professional training and belong to a professional licensing organization.
Do you have to remove all of your clothing for your treatment?
Floatation tanks: We strongly recommend that you float without a bathing suit.  This will give a greater sense of freedom while floating.  Also, you will be alone in the room.   Massage: As you will be covered by a sheet, you may choose to remove or keep your undergarments.     Facial treatments:  You will be covered with a sheet throughout your treatment.  We recommend that you remove your clothing for greater comfort.   PSiO and NeuroSpa:  You remain dressed for both of these treatments.
Is PSiO dangerous for your eyes?
No. The lights used in the glasses are LED which are less intense than regular lightbulbs and considered safe for your eyes.  You can even keep your eyes open during your session!  We do however, recommend that you keep your eyes closed for a more relaxing experience.  Please note that the brightness can be adjusted according to your needs.
I’ve heard that PSiO’s pulsating lights can cause seizures. How do I know if I’m at risk?
It is very important to let us know if you have epilepsy or a history of seizures.  You will still be able to experience the PSiO but with continuous lighting rather than pulsating lighting.   There is a small percentage of people who aren’t aware of having a seizure disorder (around 1 in 20 000).  For those people, there is a small risk of feeling uneasy from the strobe-like pulsating lights.   Simply removing the glasses will remedy this.
How long do the treatment sessions last?
  The floatation bath appointments last for 90 minutes, 60 of which are spent floating.  The appointment unfolds as follows:
  • A detailed introduction to the floatation bath experience for first-time clients
  • A (mandatory) shower before the floatation bath
  • One full hour of floating
  • A post-float shower to rinse the body
  • A herbal tea in our lounge (not offered during the pandemic)
  The massage appointments last for 90 minutes, 60 of which are the actual massage.  The appointment unfolds as follows:
  • Health history review and discussion with your massage therapist
  • One full hour of massage
  • Review and discussion with your massage therapist
  • A herbal tea in our lounge (not offered during the pandemic)
  • If requested, a post-massage shower
  The PSiO appointments last for 45 minutes, 30 of which are spent using the PSiO apparatus.   The appointment unfolds as follows:
  • An introduction and set-up
  • A 30-minute session
  • A herbal tea in our lounge (not offered during the pandemic)
  The NeuroSpa appointments last for 45 minutes, 30 of which are spent on the NeuroSpa chair.  The appointment unfolds as follows:
  • An introduction and set-up
  • A 30-minute session
  • A herbal tea in our lounge (not offered during the pandemic)
Do you recommend a particular order for the treatment sessions?
Our treatments are complementary and combine well in any order.  Experiment and choose which order you’d like!  What we can say is, that the first treatment will amplify the wellness effects of all the others.   One other note: as the PSiO helps with “letting go”, it is a great precursor to all the other treatments.
Floatation bath or massage first?
Float before your massage:  in the floatation tank, your body and your senses are put on hold.   The ensuing state of deep relaxation is a wonderful break for the nervous system.  Follow this with a massage and your body experiences an awakening of the senses in the hands of an expertly orchestrated massage accompanied by a specially curated soundtrack.   Float after your massage: after a massage, floating heightens your sense of awareness and harmonizes the wellness effects of massage therapy.  The sensory deprivation experience of the floatation tank also allows you to indulge in this awareness without interruption.  
I am pregnant. Am I allowed to be massaged or to float?
Yes!  Massage therapy, floatation baths and the PSiO allow the expecting mother to enjoy her pregnancy even further and help her to prepare for childbirth through relaxation, visualization, and deep rest. These three treatments, chosen for their uniqueness as well as their efficacy, are excellent companions to alternative medicine and other childbirth and labour relaxation techniques (naturopathy, acupuncture, hypnosis and other non-pharmaceutical pain-control methods). To learn more, please visit our page for future mothers: https://www.spaovarium.com/en/treatments-services/floatation-baths-and-pregnancy/  
Can pregnant women be massaged or use the floatation tanks throughout their pregnancy? Even at 39 weeks?
Pregnant women may benefit from these treatments throughout their entire pregnancy.   The combination of massage, floatation bath and PSiO supplement the expecting mother’s quality of life, regardless of which trimester she is in.   We offer prenatal massage, performed by our compassionate, specially trained massage therapists.  Prenatal massage can be done either in the side-lying position or even face-down with the help of special cushions for support.  All of this is safe and comfortable for both mom and baby!   During the floatation bath, a special cushion designed for pregnant women may used for added comfort.   When making your appointment, it is important to mention how far along you are in your pregnancy.
Can two people float in the same bath?
Our floatation baths serve as a space for relaxation and self-renewal.  The size of the bath is perfect for one but too tight for two.
Can two people be massaged in the same room?
Our massage therapy rooms were designed to receive one client at a time.
Do you offer beauty treatments?
Since October 2020, we offer Babor facial treatments.  To learn more: https://www.spaovarium.com/en/homepage/babor-facial-treatments/ We do not offer manicures nor pedicures.
How many CelluM6 facial treatments (Endermolift) are needed to see results?
Results are visible from the first treatment on:  your skin becomes velvety and radiant!  To obtain deeper and more corrective results, the treatment should be repeated.  In general, we recommend 2 treatments per week for 4 weeks to maintain the desired outcome.   CelluM6 is a gentle and effective cellular stimulation and anti-aging treatment.  It helps to activate collagen and elastin synthesis while helping with cellular renewal.  This repetitive stimulation helps the skin to appear healthy and toned.   The anti-aging and cellular stimulation of the Cellu M6 may be considered part of a healthy lifestyle like going to the gym to stay in shape.  A radiant, youthful glow results from this very effective and non-invasive technique which prevents premature aging of the cells.   The frequency of treatment sessions is directly linked to your needs and objectives.  The CelluM6 addresses both esthetic and therapeutic aspects (drainage, wrinkle-smoothing, skin-firming, oxygenating, plumpening).  We recommend that you make an appointment with us to learn more.  Our Discover/Evaluate session allows you to explore this unique treatment with the help of one of our specially trained technicians.   
Does the CelluM6 minimize the appearance of facial pores?
The CelluM6 Endermolift treatment helps to reduce the appearance of dilated facial pores by stimulating collagen production.  If your main objective is to reduce the appearance of your pores then we recommend that you try a different treatment that was created specifically for this such as microdermabrasion. 
Access to our services for children
We welcome children aged 8 at Spa Ovarium. Nevertheless, it is recommended that parents use their judgment regarding their child’s maturity when booking our services.   All children under the age of 18 must be accompanied by a parent or an adult.   PSiO and NeuroSpa The minimum age to attend a PSiO and NeuroSpa session is 8 years old.  Children aged 14 and under must be accompanied by a parent or guardian who must remain in the room during the session.   Massage Therapy and Facial Treatments The minimum age for massage and facial treatment appointments is 11 years old. Children aged 14 and under must be accompanied by a parent or guardian who must remain in the room during the session (ou: appointment).  The health assessment form must also be signed by a parent or guardian.   Floatation therapy The minimum age for floatation therapy appointments is 11 years old. Children aged 14 and under must be accompanied by parent or guardian who must remain in the room during the session.   Floatation baths are not recommended for girls who have not reached menarche for reasons involving the pH of the vagina.
Do your gift certificates have an expiration date?
Our gift certificates do not have an expiration date.  However, for gift certificates purchased on or after May 19, 2021, new conditions apply:
  • One year after purchase, an unused gift certificate will retain the value of the original purchase price
  • The gift certificate is non-refundable, non exchangeable, not redeemable for cash, and cannot be shared.
  Gift certificates and vouchers from our partners (for example, La Forfaiterie) generally do have an expiration date that is indicated directly on them.
How can I ensure that nobody tries to pay for their massage or floatation bath with a subscription under my name?
All our client information is confidential, and it is very unlikely that a client would try to use another’s name to pay for a service. Regardless, all appointments paid for by subscription can be traced back to the original client who made the appointment.
Do you have any parking available?
We do not have a parking lot, but you may park on the surrounding streets.  It is important however, to carefully check the parking signs as there are areas for permit-holders only as well as restrictions during rush hour and street-cleaning times.
Do I need to book well in advance?
Reservations are required for all of our services.  The earlier you reserve, the greater selection you will have.
What is your cancellation policy? What happens if I cancel after the deadline?
If you need to cancel your appointment, we ask that you please do so before 7 PM the day prior to your appointment. If you cancel your appointment after 7 PM, you will be charged for the full fee of the cancelled treatment. If you are a group of three or more, we ask that you cancel or change your appointment 48 hours in advance.
Why is my credit card number needed to book an appointment at Spa Ovarium?
This is a common practice in the spa and hotel industries.  It helps to protect us in the event of last-minute cancellations as well unexcused missed appointments.  Please note that your credit card number is stored in your personal file within a secure web portal.  For your convenience, your credit card information may be kept in your file and used for the reservation of future appointments.  At any time, you may ask that this information be deleted from your file.
Is Ovarium accessible for people with reduced mobility?
Yes! Ovarium is accessible for people with reduced mobility.  When making your appointment, we ask that you please mention that you are in a wheelchair so that we reserve a room on the ground floor for your treatment.  Depending on your mobility, some services may or may not be restricted.  We will be happy to review this with you when making your appointment.