Standard and label

Certification-en-AQS_Logo-600px

Excellence Spa Certification

Our spa meets the standards and requirements of SPA (BNQ 9700-040 published in December 2010 by the Bureau de normalisation du Québec).

 Conditions

Maintaining a Peaceful Environment
In order to respect Spa Ovarium’s calm and peaceful atmosphere, we ask that you shut off your cell phones and other electronic devices and speak in hushed tones at all times when you are within Spa Ovarium.

Reservations
Reservations are done by phone or in person. All our services and packages are offered by reservation only.

Group Reservations
To get an appointment, reservations for groups of three or more people require a valid credit card number.

Cancellation Policy
If you must change or cancel an appointment, please do so before 7:00 P.M., the evening before your appointment. For groups of three people or more, we need to be advised of any changes a minimum of 48 hours in advance.

If you cancel at the last minute (without canceling trough our policy of 7:00 P.M. the day before), we will charge you the total of the value of this cancelled appointment .

Appointments
We suggest you arrive at least 15 minutes before your appointment time. As a courtesy to all our customers, we will have to reduce the duration of your treatment(s) if you arrive late; however you will still be charged for the entirety of the reserved service time.

Security
When you reserve, please let us know of any particular health issues that concern you. If you are subject to medical advisories, subject to allergies or suffer of physical ailments likely to influence your choice of services, getting a doctor’s advice is recommended.

Drinking alcohol is not recommended before, during or after any treatment at Spa Ovarium.

We cannot be responsible for precious objects that are left behind in the treatment rooms.

Price and Promotion Policy
Prices are subject to change without notice. All advertised prices are before tax.

Services for Children
The minium age for NeuroSpa and Pulsar treatments is 8 years while the minium age for Massage Therapy and Floatation Baths is 11 years.

Massage Therapy for Children
Conforming to the regulations laid down by the Relais Santé Spas, a health assessment must be signed by a parent or guardian for all children under 16 years of age for massage therapy. The parent or guardian must also be present in the room during the massage.

Floatation Bath for Children
Children of 11 years of age must be accompanied by a parent or guardian in the floatation bath room during the entire duration of the treatment. Floatation Bath is not recommended for young girls who have not had their first menstruation. Why? It’s simply a question of vaginal PH.

Pregnant Women
Women pregnant for less than 3 months must sign a release form to receive prenatal massage.

 

Medical Restrictions

Massage :

Vaccination

You must wait 48 hours after any vaccination before you receive a massage as the symptoms of nausea, fever and stiffness can occur during that time period.

Fever

Massage can make a fever worse.

Extreme Inflammation

Massage is not recommended if you are experiencing extreme inflammation as it can make your condition worse. It is preferable to wait until the inflammation has diminished before having a massage.

How do you know if you are suffering from inflammation? Inflammation is the result of a recent trauma (wound). The affected area will be red and hot, and could be swollen as well.

Phlebitis

Phlebitis is due to the formation of clots in the venous network of the lower extremities. Massage is not recommended because it could dislodge a clot and cause more serious problems.

Pulsar

Epilepsy

People suffering of epilepsy cannot use the Pulsar treatment because its flashing lights could potentially trigger an epileptic seizure.

NeuroSpa

Pregnant Women

The NeuroSpa isn’t recommended for pregnant women because the foetus can feel the deep vibrations. No scientific proof supports that the NeuroSpa could be dangerous for the foetus, but Spa Ovarium prefers not to take any risks with regards to the security of your child.